About Us

Totalamber

Totalamber today helps the world’s leading companies to Implement, Enhance, Upgrade, Rollout, Support or Replace their ERP systems, and is the world’s No. 1 provider of IFS and Infor Lawson Software Consultancy and Global 24/7 Support Services.

  • Business
  • People
  • Process
  • Technology

What We Do

Extending the scope of service delivery from Consultancy and into Support services, Totalamber today is responsible for the ERP systems for a number of organisations, providing Support and Consultancy services that ensure global business critical systems remain operational on a 24/7 basis.

Totalamber's world class Support team is led by Chief Support Officer - Uma Basnayake and offers Proactive and Reactive, Local, Regional and Global 24/7/365 services to the IFS, Lawson and Microsoft customer base from 8 regional support centres.

Totalamber’s Consultancy Services team work hand-in-hand with the Support team, Either through a shared risk approach with Totalamber taking responsibility for delivery or through project resourcing facilitated by WebQuarters®, Totalamber’s Support and Delivery teams ensure projects are delivered to agreed Service Levels and measured against stringent Key Performance Indicators.

Our Beginning

The foundations for Totalamber’s current business strategy were laid early on in 1997 by Alan O’Neill, Founder and CEO of Totalamber. Prior to establishing Totalamber, Alan built the UK's No,1 Cyborg Consultancy practice whilst working for Alexander Mann, the business that launched TV's Dragons’ Den star James Caan.

After leaving Alexander Mann, Alan, through a joint venture with Cyborg Systems, established the guiding principles for Totalamber’s business model – delivery of strategic business services by skilled and experienced consultants.

Totalamber firmly established itself within the ERP and HR & Payroll markets, building considerable knowledge and expertise of the problems and issues faced by organisations operating in these markets.

In 2009, Totalamber took the decision to reduce its service delivery to the HR & Payroll market and focus solely on what is known as the Tier 2 ERP market– Lawson/Infor M3 and IFS.

Our Vision

Totalamber's vision is to become the world’s leading provider of integrated ERP Services, Global 24/7 Support and Technology, and by 2020, aims to be the world’s No.1 provider of IFS, Lawson, SAP, Oracle, Epicor and Microsoft Software.

Jon Woods - Chairman

Knutsford - United Kingdom

Jon Woods is the Chairman and co owner of Totalamber, one of the world’s leading providers of Integrated ERP Services.

Jon Woods considerable achievements are recognised by his contribution to the software gaming industry, Jon was the co-founder of Ocean Software, and served as Managing Director for some 15 years from its inception until the acquisition by Infogrammes in 1996

Jon Woods is respected for his proven ability to grow business' and shareholder value and he's publicly recognised as the co owner and Deputy Chairman of Everton Football Club, whose fortunes have improved during his 14 year tenure

Jon's guidance, investment and appetite for success has contributed to a triple digit growth since he joined Totalamber.

As Chairman he believes that Alan O'Neill and the executive team have set the foundations for extraordinary growth over the coming years with both Totalamber & WebQuarters

Alan O’Neill - Founder & CEO of Totalamber

Knutsford - United Kingdom

Alan O’Neill is the Founder & CEO of Totalamber, one of the world’s leading providers of Integrated ERP Services.

A highly regarded Management Consultant, Alan has helped some of the world’s leading companies to implement, enhance, upgrade, rollout, support and replace their ERP applications, with a strong emphasis in Aviation, Oil & Gas and Maritime industries.

Alan O’Neill is the architect of multiple Project Analysis Tools and the pioneer and Founder of WebQuarters® a leading Online Collaboration Platform, which earns him the reputation as a thought-leader and entrepreneur within the technology sector.

His personal success is a result of his unshakable vision and belief, Alan leads from the front and has surrounded himself with a talented team of over 150 employees operating out of the EU, North America, Africa & Middle East and Asia.

Asela Samarapperuma - VP - Asia Pacific

Knutsford - United Kingdom

Asela Samarapperuma joined Totalamber in 2010, with experience of management consulting, BPO/KPO operations and ERP professional services. As the Vice President of Asia Pacific, Asela is responsible for the operations in the region and Totalamber Global Support center in Colombo, Sri Lanka. He also looks in to developing strategic partnership alliances with vendors and service providers.

Stating his career as a Software Developer in 1998, Asela has a career spanning over 15 years in private sector organisations such as JBA (System 21) and IFS (IFS ERP) and also with public sector institutes such as Business Link Surrey.

Asela was educated at the National Institute of Business Management in Colombo, Sri Lanka and has a BSc in Management Information Systems from National University of Ireland. Asela has completed his further studies from Kingston University London with a Post Graduate Diploma in Business Administration.

Marc Bray - Global Operations Director

Knutsford - United Kingdom

Marc Bray has over 25 years experience in the IT industry commencing his career as a Technical Consultant and subsequently combining his technical expertise with an interest in marketing to become the Marketing Director for an IT product and services company. Marc joined Totalamber in 2007 and has worked closely with all operating functions of the Totalamber business to provide hands-on support for the sales, marketing, finance, support and service delivery aspects of the business.

Marc is responsible for day-to-day operations of the business ensuring the strategic aims and objectives of Totalamber are aligned with the delivery of services for clients and Totalamber’s stakeholders; ensuring Totalamber’s acknowledged quality of service delivery and communication is maintained throughout Totalamber’s global operations. Marc is responsible for assisting with the development of Totalamber’s global presence and has been responsible for setting up Totalamber’s global presence in Canada, the UAE and the Philippines.

Marc has a MSc in Information Systems Design and Management, a BSc(Hons) in Applied Statistics and Computing and a Post-Graduate Diploma in Marketing. He is a member of the Chartered Institute of Marketing, the British Computer Society and the Institute of Directors.

Uma Basnayake - Chief Support Officer

Knutsford - United Kingdom

Uma joined Totalamber in 2010 with an extensive background in ERP support service delivery and management, and in-depth experience working with IFS ERP solutions. Uma’s career in ERP began at IFS Sri Lanka in 1998 and she has since held senior roles in support delivery organizations, including IFS Singapore and IFS Defense, UK.

Over the years Uma has built Totalamber’s Global Support Practice across a number of ERP solutions. Currently, as the Chief Support Officer, Uma oversees the Support and Delivery services to customers around the globe through the support management offices in UK, Canada and the Global support centre in Sri Lanka.

Uma holds a 1st class honors from Manchester Metropolitan University UK in BSC- Information Systems and is certified with hands on ITIL and CMMI practices. For Uma, Supporting Totalamber’s customer ERP landscapes is far more than an SLA; it is a serious commitment to becoming an integrated extension of the clients’ business and IT support of the organisation (1st and/or 2nd Line Helpdesks), through combining clients’ Business goals and objectives with their People, Process and Technology.

Nick Devine - Chief Revenue Officer

Knutsford - United Kingdom

Nick Devine is an experienced professional with over 18 years in the IT industry. Following a very successful career spanning 6 years as Sales Director for a £100 million turnover Global IT Trading Business, Nick was personally responsible for 60% of the revenues. Nick was attracted to Totalamber’s business model, market positioning, energy, professionalism and growth and joined Totalamber in January 2008.

Nick is responsible for the development and delivery of Totalamber’s revenue strategy to enable the business to accomplish their corporate goals and objectives. Creating and managing the structure to support the revenue strategy, through a global team of highly skilled and experienced Account Managers and Sales Executives, Nick’s passion for excellence and his natural ability to create new and long lasting working and commercial relationships with both clients, consultants and partners, combined with a high level of organisation and ability to meet deadlines under pressure, ensures that each and every client receives the very best service and solution.

Oliver Fenton - IFS Practice Director

Knutsford - United Kingdom

Since 2010 Oliver Fenton has held the role of Resource Solutions Manager at Totalamber.

With over a decade of Resource Solutions Management, assisting organisations including United Utilities, The HSE, Ingersoll Rand and Rolls Royce, Oliver today coordinates Totalamber's internal service delivery teams with Totalamber's global network of IT business technology professionals and strategic partners.

During the PreSales and Proof of Capability phase, Oliver collaborates with Totalamber's programme management team to ensure that global resources are strategically aligned with Totalamber's service delivery strategy.

As Resource Solution Manager Oliver is responsible for:
• identifying the most appropriate resourcing solutions using Totalamber's internal teams and preferred partners
• Cultivating relationships and negotiating partner engagements in line with the project charter
• Facilitation of the resource planning and resource costing phase
• Manage the ongoing resource requirements and communication strategy
• Act as primary liaison with program management and the resource team

Due to a collaborative fair and professional approach and his reputation for balancing Totalamber's clients project objectives with the requirements and expectations of Totalamber's partner network, Oliver is both trusted and highly regarded within the markets Totalamber serves.

Kaushal Amuhengoda - Business Unit Director for Microsoft® Dynamics

Colombo - Sri Lanka

Kaushal, Business Unit Director for Microsoft® Dynamics within Totalamber possesses over 15 years of ERP experience in the fields of process re-engineering, Business Consultancy, Process mapping and Project Management for large scale strategic deployments.

Kaushal is currently doing his MBA desertion on "Factors Effecting the Success of ERP Deployments" at University of Wales; and he is also a finalist of Chartered Institute of Management Accounting (UK).

Natasha Mawella - Marketing Communications Manager

Colombo - Sri Lanka

Natasha joined Totalamber in 2013 as the Marketing Communications Manager.

Holding over 13 years of experience in the field of marketing she has worked in market research, web content management, creative writing, publishing and integrated marketing.

Natasha holds a BSc (Hons) from the University of Aberdeen, UK and an MBA from the University of Wales.

A member of the AMA, she is completing her CIM qualification.

Angelo Senn - Operations Manager

Colombo - Sri Lanka

Angelo joined Totalamber in 2012 and was involved in setting up and running Totalamber’s Asia Pacific operations.

Having cross industry experience in Banking and Finance, Telecommunications and Market Research, his career spanning over 14 years he seen him working for multinationals including Ernst and Young, HSBC, Cable and Wireless and IPSOS.

Angelo holds a bachelor's degree in Business, majoring in Accounting and Finance from Holmesglen Institute, Australia.

Karin Brunnemann - Chief Program Officer

Knutsford - United Kingdom

Karin joined Totalamber in 2013. She has more than 25 years of experience in international project management, including 10 years of IFS implementations and upgrades. She has so far lived in 9 and worked in 24 countries worldwide; she is fluent in 5 languages.

Karin is a change leader, a certified project manager (PMP®), an experienced business analyst, as well as an accredited trainer. Besides working for Totalamber, she is a lecturer at various universities for project management and intercultural competencies. Karin leads Totalamber’s strategic ERP projects on a global scale.

Karin holds degrees in Business Information Systems and Psychology, and she studied Intercultural Business Communication and Global Management; she is currently pursuing a PhD in Management with a specialisation in Leadership and Organisational Change. Her unique combination of knowledge in these different fields allows her to manage all aspects of business, people, processes and technology in today’s fast changing global environment.

Isuru Sirinimal - Senior Business Analyst

Colombo - Sri Lanka

Isuru, a Business Analyst at Totalamber is specialized in business process analysis, requirement elicitation and Microsoft® platform based solutions.

His more than eight years industry experience in both technical and functional streams are backed up by his bachelor and honors degrees in Information Technology.

Isuru is a Microsoft® certified technical specialist and a member of IIBA, ACS and CSSL.

Indika Dalugama - Senior Oracle Database Administrator

Colombo - Sri Lanka

Indika joined Totalamber in 2013.

He is an Oracle Certified Professional with sound hands on experience.

Indika serves as a Senior Oracle Database Administrator in Totalamber and has more than 8 years of experience in Database administration and Solution Architecture.

He holds a BSc degree from the University of Kelaniya, Sri Lanka.

Alister Joseph - Head of IT

Colombo - Sri Lanka

Alister, Manager IT at Totalamber is in charge of the company’s ICT Infrastructure Management and holds over 13 years of experience in the IT industry.

Currently reading for his MBA with Metropolitan University UK, professionally, he is qualified in CCNP Security, CCSP, CCDA, CCNA and MCP.

He is a professional member of PMI & MBCS.

Joy Rathnayake - Senior Solutions Architect - SharePoint Practice

Colombo - Sri Lanka

Joy is the Senior Solutions Architect at Totalamber and heads the SharePoint Practice.

A Senior Solutions Architect, Mentor, Consultant Trainer and a Technical Author, he joined Totalamber in 2013.

He started his IT career in 2001 as an IT lecturer at NIIT Sri Lanka.

He has been a Microsoft® Certified Trainer (MCT) for the past 09 years and has been awarded as a Microsoft’s Most Valuable Professional (MVP) for SharePoint Server by Microsoft® for the last 07 consecutive years.

Joy holds a Professional Diploma in Software Engineering from NIIT Ltd.

Joy has been recognized as a public speaker within the region.

Kavinda Nayanajith - Project Manager

Colombo - Sri Lanka

Kavinda has been in the project management field for the last five years.

Kavinda has gained experience with working at DigitalGlare Australia and Amazon.com project teams during his previous engagements.

He is a professional graduate of IT and Member of British computer society.

Kavinda is also certified as a Microsoft® Sure-step implementation manager and as Project Manager, has been working on multiple Microsoft® Dynamics implementations at Totalamber.

Chanaranga Ratnasinghe - Senior Support Consultant

Colombo - Sri Lanka

Chanaranga is employed at Totalamber as Senior Support Consultant – Technical.

He joined the company in 2013 and has previously worked in Development and Consulting at IFS.

Holding a BSc in Engineering specializing Computer Engineering, Chanaranga is a Member of Institution of Electrical and Electronic Engineers, Associate member of Institution of Engineers (Sri Lanka) and a Professional Member of British Computer Society.

Jalitha Perera - Global Support Services - Team Manager (24/7)

Colombo - Sri Lanka

Jalitha joined Totalamber in 2013 and currently working as Global Support Services - Team Manager (24/7).

He is responsible for all 24/7 operations and is also a senior consultant for IFS functional support.

He is commercially aware aircraft engineering graduate with valuable experience in Management, Engineering, Supply chain and Customer Services over 12 years, bridging both Western and Eastern cultures.

Saranga Liyanage - Manager - Functional Support

Colombo - Sri Lanka

Saranga joined Totalamber in 2014 and works as a Senior Support Consultant.

A functional consultant with more than 6 years’ experience and has played a major role in more than 20 projects.

He holds an MBA from University of Colombo, Sri Lanka and Bachelor of Science in Engineering (Hons) specializing in Electronic and Telecommunication Engineering.

Saranga is a Member of Institution of Electrical and Electronic Engineers (IEEE) and an Associate member of Institution of Engineers Sri Lanka (IESL).

Nadeera Jayasinghe - Manager - 24/7 Operations

Colombo - Sri Lanka

Nadeera, a Senior Support Consultant at Totalamber joined the company in 2013 and has 7 years of experience in the ERP industry including consultancy.

His expertise lies in Manufacturing, Distribution, CRM and Projects areas of IFS. He holds an MBA from Postgraduate Institute of Management, Sri Lanka and Bachelor of Science in Information Technology specializing in Information Systems.

He also holds Diploma in Management at NIMB.

He is an active member of IIBA (International Institute of Business Analyst) - Canada and Sri Lanka chapters.

Pethum Ruhunage - Head of Support (Technical)

Colombo - Sri Lanka

Pethum, Technical Support Manager - Global Support Manager (Technical), Totalamber, has over six years of experience in the ERP industry.

His previous employment includes IFS RND International.

Pethum holds a Masters in Computer Science awarded by University of Moratuwa, Sri Lanka and Bachelors degree (first class) awarded by University of Staffordshire, UK.

He has conducted research work in ERP system integration with Cloud computing and Wireless communication paradigms.

Ranmaal Munaweera - Head of Support (Business)

Colombo - Sri Lanka

Ranmaal joined Totalamber in 2012 and works as Support Manager - Global Support Services while acting as a techno functional consultant.

He has over 9 years of ERP experience, with prior service at PwC and IFS RnD International.

He holds a BSc in Computer Science from Curtin University of Technology, Australia and a Special Honors Degree in IT from Sri Lanka Institute of Information Technology (SLIIT).

Enrolled as an Attorney-at-Law of the Supreme Court of Sri Lanka, he holds an LL.B (Hons) from the University of London.

Darius Kownacki - xxx - xxx

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David Jacques - xxx - xxx

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Neil Kay-Jones - Global Marketing Manager

Knutsford - United Kingdom

Pending

KevinTucker - Human Resources Manager

Totalamber North America

Kevin joined Totalamber as HR Manager in April 2014 following 5 years as Head of Staffing at Disney Online Studios (Club Penguin) in Kelowna, BC. He has extensive Personnel Management and Learning and Development experience in Canada and the UK in both the private and public sectors. Kevin has dual citizenship of both countries and is married with two teenage children. He is a keen soccer fan and a road cyclist.

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